I wouldn’t have insurance with this company is free. Their customer service is terrible. Horrible. They raised my rates. Fine whatever, they all do that. When I called to speak a little if there was anything they could do they said no and I said that’s fine, I’d have to cancel because I can’t afford what they were trying to raise it to, so I cancelled two weeks early. I asked about a refund and whoever the lady in this office was how much I’d get back and she said she didn’t know, she didn’t have access to that information. So I called the call centre and waited 15 minutes to get through to someone. Which definitely isn’t the longest I’ve waited. But when someone did answer, I asked him the same question and he told me the only one who knew that was the could answer that was my agent. I tried to tell the guy that she told me she didn’t have it but he kept raising his voice, cutting me off, telling me what he wanted to say. I asked why he was being so hostile and cutting me off and in a really calm voice he said “ma’am I’m not” and I said well now you’re not but you were. Please can I speak to a supervisor and he said sure you can and hung up on me.

We’ve worked with Marcella Busto at State Farm for over 20 years. She’s always upfront, makes insurance easy to understand, and helps us choose the right coverage across multiple policies. She also makes sure we’re getting good rates without sacrificing protection.

Terrible terrible customer service, rude employees, made me wait over a month and am still waiting on my car to be repaired after a month has gone by where they started the claim, sent me to 3 wrong body shops who don’t work on my vehicle type, completely disrespectful of my time